LUNA BLU CO. SCOOPS POLICIES

Thank you for choosing Luna Blu Co.! Our boxes and scoops are created to bring a little joy, surprise, and something special to your doorstep. Because every order is individually curated, please review the following before ordering.🌙 The Surprise Is Part of the FunLuna Blu Co. offers surprise-based, curated products. Photos, videos, mock boxes, previous orders, and promotional materials are examples of the types of items you may receive and do not guarantee any particular item, brand, color, style, category, or assortment.Preference questions help us get to know you or your Little Moon and guide us when selecting items, but they are not guarantees.Duplicate items are avoided when reasonably possible, but cannot be guaranteed, particularly with multiple or repeat orders.✨ Scoops & Special PullsItems and categories are determined according to the Luna Blu scoop experience purchased.Special pulls, upgrades, treasures, or mystery add-ons are subject to the rules and description provided for that particular offering. Mystery items vary in type and value.All purchases are for the products included in your order. Any games, surprise bonuses, or promotional extras offered by Luna Blu Co. are complimentary and do not increase the purchase price.🎁 Curated & Handmade ItemsLuna Blu boxes may contain a combination of purchased, sourced, handmade, small-batch, vintage, or individually selected items.Handmade pieces may have slight differences in color, placement, texture, shape, or finish. These natural variations are part of what makes each handmade item unique and are not considered defects.Vintage and previously loved items will be clearly identified when applicable and may show minor age-related characteristics.⭐ Little Moon ScoopsLittle Moon Scoops are curated using the age and preferences provided by the parent or legal guardian.A parent or guardian must place or approve all orders intended for children.Please provide the child's correct age and carefully review all items upon arrival. Luna Blu Co. cannot determine whether an individual item is appropriate for a particular child's abilities or developmental needs.Adult supervision is required where appropriate. Some products may contain small parts and may present a choking hazard. Always follow the manufacturer's age recommendations, warnings, directions, and packaging.Parents/guardians are responsible for determining whether each item is appropriate for their child before use.Cosmetic, bath, self-care, jewelry, craft, sensory, food, or similar products will only be included when appropriate based on the information and permissions provided on the order form.🌸 Allergies & SensitivitiesPlease disclose known allergies or sensitivities on your order form.We will make reasonable efforts to honor the information provided; however, Luna Blu Co. cannot guarantee an allergen-free or cross-contact-free environment.Always review the original manufacturer's ingredient list, labeling, warnings, and instructions before using or consuming any third-party product.If you are uncertain whether a product is appropriate for you or your child, do not use it until you have reviewed its ingredients and consulted an appropriate professional when necessary.🐾 Pet ItemsIf your order includes products intended for a pet, please provide accurate information about the pet, including species, size and any known allergies or sensitivities requested on the order form.Pet toys, treats, accessories, and other products should always be used according to the manufacturer's directions and under appropriate supervision. Inspect products before and during use and discontinue use if an item becomes damaged.Luna Blu Co. cannot determine whether every product is appropriate for an individual animal. The pet owner is responsible for reviewing ingredients, sizing, warnings and suitability before allowing use or consumption.📦 Shipping & DeliveryPlease carefully check your shipping information before submitting your order.Processing and estimated shipping timeframes will be communicated at the time of ordering. Estimated dates are not guaranteed delivery dates.Once a package has been accepted by the shipping carrier, delays caused by the carrier, weather, incorrect addresses, or other circumstances outside Luna Blu Co.'s reasonable control may occur.If your package arrives damaged, please contact Luna Blu Co. promptly and keep the packaging and contents so the issue can be reviewed.💙 Returns, Exchanges & CancellationsBecause Luna Blu orders are individually curated and may be prepared according to personal preferences, all sales are final unless an item arrives damaged, defective, or an incorrect item was sent.If there is a problem with your order, please contact Luna Blu Co. promptly after delivery with your order information and clear photographs when applicable. We want the opportunity to review legitimate order issues and make them right.Normal handmade variations, personal dislike of a surprise item, or receiving a category/item that was not your personal favorite are not considered defects.Orders cannot be canceled or changed once curation, production, or packing has begun.Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.🎥 Packing Videos & Social MediaIf you choose the packing-video option, portions of your order may be photographed or filmed for Luna Blu Co. social media, marketing, or promotional content.Personal information such as your full name, address, phone number, email address, or other private order information will not intentionally be displayed.Choosing No to a packing video will not affect your order or the care put into curating it.For Little Moon orders, a parent or legal guardian must provide any requested permission involving the child's information or order.🌙 Product SafetyPlease use all products only for their intended purpose and follow any instructions or warnings supplied by the original manufacturer.Decorative items are not toys unless specifically identified as such.Keep packaging, small parts, cords, breakable items, candles, and other potentially hazardous products away from young children and pets as appropriate.Luna Blu Co. does not manufacture third-party products and is not responsible for unauthorized, improper, or unintended use of a product.💫 A Note From Luna BluEvery Luna Blu order is created with care, but the heart of the experience is the unexpected.Your preferences give us a direction.Your scoop creates the surprise.And we put the two together to create something especially for you.By submitting an order, you confirm that you have read, understood, and agree to the applicable Luna Blu Co. policies above.Last updated: August 2026